Privacy Policy
At Nedan Al Arab ("we", "us", or "our"), we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we collect it, how we use it, and the circumstances under which it may be shared with third parties.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how your information is handled, please contact us at:
Email: info@nedanalarab.com
By Using Our Website
By accessing and using our website, mobile applications, or any platform operated by Nedan Al Arab (collectively referred to as the "Services"), you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy and our Terms & Conditions.
If you are under the age of 16, please obtain consent from a parent or legal guardian before providing any personal information.
Information We Collect
We may collect personal information when you:
- Create an account
- Place an order
- Subscribe to our newsletter
- Contact customer support
- Participate in promotions or surveys
- Interact with our website
The information we may collect includes:
- Full name
- Mobile number
- Email address
- Shipping and billing address
- Payment-related information (processed securely through payment providers)
- Order history
- Customer support communications
- Device and browsing information
- Information collected for identity verification and fraud prevention
We may also collect optional information such as:
- Birthdays
- Anniversaries
- Fragrance preferences
- Shopping interests
Providing optional information is entirely voluntary.
How We Use Your Information
We use your personal information to:
- Process and fulfill orders
- Deliver products and services
- Manage your account
- Provide customer support
- Process payments securely
- Send order updates and shipping notifications
- Improve our products, website, and services
- Personalize your shopping experience
- Send promotional offers and marketing communications (where permitted)
Marketing Communications
With your consent, we may send promotional communications through:
- SMS
- RCS (Rich Communication Services)
- Other digital communication channels
You may unsubscribe from promotional communications at any time by following the instructions included in those messages or by contacting us directly.
Data Retention
We retain your personal information for as long as necessary to:
- Maintain your account
- Fulfill orders and customer service requests
- Comply with legal and regulatory obligations
- Resolve disputes and enforce our agreements
You may request the correction, update, or deletion of your personal information by contacting us at:
Email: info@nedanalarab.com
Please note that certain information may need to be retained for legal, tax, accounting, or fraud-prevention purposes.
Security of Your Information
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, disclosure, alteration, or destruction.
Security measures include:
- SSL (Secure Socket Layer) encryption for online transactions
- Secure payment processing systems
- Restricted access to customer information
- Industry-standard cybersecurity practices
While we strive to protect your data, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
We recommend that customers avoid sending sensitive payment information through email.
Sharing Information with Third Parties
We do not sell, rent, or trade your personal information to third parties.
We may share your information only when necessary with:
- Payment gateway providers
- Shipping and logistics partners
- Customer support service providers
- Marketing and communication service providers
- Government authorities or regulatory bodies where required by law
Information may also be disclosed:
- To comply with legal obligations
- To prevent fraud or unauthorized transactions
- To protect the rights, property, or safety of Nedan Al Arab, our customers, or others
All third-party service providers are required to maintain appropriate safeguards for your information.
Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the content, privacy practices, or policies of these external websites. We encourage users to review the privacy policies of any third-party services they access.
Cookies & Website Analytics
We may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic and performance
- Personalize content and advertisements
You can manage cookie preferences through your browser settings.
Please note that disabling cookies may affect certain website features.
Access and Control of Your Information
You may access, review, update, or correct your personal information through your account dashboard or by contacting our support team.
Subject to applicable laws, you may also request:
- Access to your personal data
- Correction of inaccurate information
- Deletion of personal data
- Restriction of processing
- Withdrawal of consent for marketing communications
Children's Privacy
Our website and services are not intended for children under the age of 16 without parental or guardian consent.
We do not knowingly collect personal information from minors without appropriate authorization.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, legal requirements, or technology.
Any updates will be posted on this page with immediate effect. Continued use of our website after updates constitutes acceptance of the revised Privacy Policy.
Governing Law
This Privacy Policy and any related agreements shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts in India.
Contact Us
For any questions, concerns, requests, or complaints regarding this Privacy Policy or your personal information, please contact:
Nedan Al Arab
Email: info@nedanalarab.com
By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.