Shipping & Delivery

At Nedan Al Arab, we are committed to delivering your fragrances safely, efficiently, and on time. Please review our shipping policy below for complete details regarding order processing, delivery timelines, and shipping conditions.

Shipping Coverage

We proudly offer free shipping across India on all orders unless otherwise specified during promotional campaigns.

Order Processing

Processing Time

  • Orders are typically processed within 1–2 business days after confirmation.
  • Once processed, your order will be securely packed and handed over to our shipping partner for delivery.

Order Confirmation & Tracking

  • You will receive an order confirmation via email after placing your order.
  • Once your order has been packed and dispatched, you will receive tracking details via email and/or WhatsApp.
  • You can monitor your shipment status using the tracking link provided or by contacting our Customer Care Team.

Delivery Timelines

Estimated delivery times may vary depending on your location:

Major Cities

  • Delivery typically takes 3–5 business days after dispatch.

Other Locations Across India

  • Delivery generally takes 5–7 business days after dispatch.

Please note that delivery timelines are estimates and may vary due to factors beyond our control.

Delivery Hours

Standard Delivery Window

Orders are delivered between:

9:00 AM – 8:00 PM
(Monday to Saturday)

Public Holidays & Sundays

  • Deliveries are not made on Sundays or public holidays.
  • Orders placed on these days will be processed on the next working day.

Secure Delivery Verification

To ensure secure delivery of your order:

  • A One-Time Password (OTP) may be sent to the registered mobile number associated with the order.
  • In some cases, a signature may also be required upon delivery.
  • If you are unavailable at the time of delivery, please ensure that an authorized person is available to receive the package and provide the OTP if required.

Damaged or Missing Orders

Damaged Products

If your order arrives damaged, broken, leaked, or tampered with:

  • Contact our Customer Care Team within 24 hours of delivery.
  • Provide clear photographs and an unboxing video showing the condition of the package and product.
  • After verification, we will assist with a replacement, exchange, or refund as applicable.

Missing Items

If any item is missing from your shipment:

  • Notify us within 24 hours of delivery.
  • Provide clear photographs and an unboxing video for verification.
  • Once verified, we will resolve the issue as quickly as possible.

Courier Delays & Limitations

We work with trusted third-party logistics partners to ensure timely deliveries. However, delays may occasionally occur due to circumstances beyond our control, including:

  • Adverse weather conditions
  • Natural disasters
  • Public holidays
  • Local transportation disruptions
  • Government restrictions
  • Other force majeure events

Nedan Al Arab shall not be held responsible for delays caused by third-party courier services or unforeseen circumstances.

Tracking Delays

In rare cases, shipment tracking information may be temporarily unavailable or delayed. If you experience any issues tracking your order, please contact our Customer Care Team for assistance.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information at the time of placing an order.

Nedan Al Arab is not responsible for delivery delays, failed deliveries, or lost shipments resulting from incorrect, incomplete, or inaccurate address details provided by the customer.

Shipping-Related Returns & Replacements

Products Damaged During Transit

If your product is damaged during shipping:

  • Contact us within 24–48 hours of receiving the package.
  • Share your order details along with photographs and an unboxing video.
  • Upon successful verification, we will arrange a replacement, exchange, or refund.

Incorrect Product Received

If you receive an incorrect item:

  • Notify us within 24 hours of delivery.
  • After verification, we will arrange for a replacement or refund based on your preference and product availability.

Returns for Non-Damaged Products

For returns requested for reasons other than damage, defects, or incorrect shipments, our Return & Refund Policy will apply.

Contact Us

For shipping-related assistance, order tracking, or delivery concerns, please contact our Customer Care Team:

Phone: +91 99300 63303
Email: info@nedanalarab.com

We appreciate your trust in Nedan Al Arab and are committed to providing a seamless and premium shopping experience from order placement to delivery.