Return & Refund Policy
At Nedan Al Arab, we are committed to delivering an exceptional fragrance experience and ensuring complete transparency in our services. Please review our Return, Refund, and Cancellation Policy carefully before placing an order.
Return & Refund Policy
We take great pride in the quality and authenticity of our fragrances. Due to the nature of our products, the following conditions apply:
Returns & Exchanges
- For hygiene and safety reasons, we do not accept returns or exchanges for products that have been delivered, opened, used, or tampered with.
- Returns or exchanges are only applicable in cases where the product is received damaged, defective, leaked, broken, or incorrect.
Damaged, Defective, or Incorrect Products
- If you receive a damaged, defective, leaked, or incorrect product, please contact our Customer Care Team within 24 hours of delivery.
- Claims submitted after this period may not be eligible for verification or resolution.
- Supporting evidence, including an unboxing video and clear photographs of the product and packaging, is required for all claims.
Product Sensitivities
Our fragrances are crafted using a blend of premium ingredients and natural extracts. Individual sensitivities may vary, and we recommend conducting a patch test before use. Nedan Al Arab cannot be held responsible for reactions resulting from allergies or sensitivities to specific ingredients.
Refund Policy
Eligibility for Refunds
Refunds are only applicable in the following situations:
- Damaged, defective, broken, or leaked products.
- Incorrect products delivered.
- Verified cases of missing items.
- Approved order cancellations (as per the Cancellation Policy).
Unboxing Video Requirement
To process a refund or replacement request, customers must provide a complete unboxing video showing:
- The sealed package before opening.
- The condition of the product upon opening.
- Any visible damage, leakage, breakage, or discrepancy.
Claims without sufficient proof may not be approved.
Refund Request Process
To initiate a refund request, please contact us within 24 hours of receiving your order with:
- Order Number
- Unboxing video and supporting photographs
- Description of the issue
Non-Delivery Issues
If your order status is marked as delivered but you have not received the package, please notify our Customer Care Team within 48 hours of the delivery update. Claims submitted after this period may not be eligible for investigation or refund.
Refund Processing Timeline
- Once approved, refunds will be processed within 5–7 business days.
- For prepaid orders, refunds will be credited to the original payment method.
- For Cash on Delivery (COD) orders, refunds will be transferred to the bank account provided by the customer after verification.
Shipping Charges
We currently offer free shipping across India. No additional delivery charges are applicable unless otherwise stated.
Return Policy
Returns are accepted only under the following circumstances:
- The product is damaged, broken, leaked, defective, or incorrect upon delivery.
- Missing items are reported within 24 hours of delivery.
- Transit-related damages are reported within 24–36 hours of receipt.
Once the claim is verified, a replacement or refund will be processed within 3–4 business days.
Please note that products that have been opened, used, or delivered in good condition are not eligible for return or exchange.
Cancellation Policy
Order Cancellation Before Dispatch
Orders may be cancelled any time before they are dispatched from our warehouse.
For prepaid orders, a 2% payment gateway processing fee will be deducted from the refund amount.
Order Cancellation After Dispatch
Once an order has been dispatched, it cannot be cancelled.
If a prepaid order is returned to us after shipment, a handling charge of ₹75 may be deducted from the refund amount before processing.
Refunds for Cancelled Orders
Approved cancellation refunds will be credited to the original payment method within 4–5 business days of cancellation confirmation.
Contact Us
For any questions regarding returns, refunds, cancellations, or order-related concerns, please contact our Customer Care Team:
Phone: +91 93261 73663
Email: info@nedanalarab.com